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CXO (6-9 months contract)

United Kingdom, , LondonClient Service

Job description

We are looking for CXO to join our team for 6-9 months contract (paternity cover). Your role is to lead the ongoing growth and delivery of digital experience optimisation and Conversion Rate Optimisation within the agency.

About you

You will have:

  • In depth knowledge of how to run experience optimisation or CRO programmes for large organisations

  • Hands-on experience with data-driven experimentation programmes including:
    • A/B Testing and Personalisation platforms

    • Qual research methods and user testing

    • Web analytics programmes

    • Statistical significance and running statistically significant experiments

  • a proven track record of consultative sales - both in terms of generating new business and selling in your ideas to client stakeholders.

  • excellent communication, presentation, and writing skills.

  • Experience working with cross-functional teams and communicating effectively with designers, developers and project managers.

  • Line management experience and demonstrated ability to develop teams and people within this space

Job requirements

Key Responsibilities:

  • Reporting to the CEO and leading business development efforts on all experience optimisation opportunities.

  • Leading the relationship with senior client stakeholders on experience optimisation projects - as a business consultant.

  • Working with senior agency leadership to hire and expand the CRO team as required

  • Working closely with CRO team to develop our processes and deliver great work for our clients.

  • Working with other digital leaders across Omnicom Media Group to help ensure HYD is front of mind for any experience optimisation or CRO work delivered across the group.

  • Leading new business and renewal conversations with senior client stakeholders.

  • Championing a customer focussed, data-driven approach to product design and development for all of our work.

  • Accountable for client satisfaction and results from digital experience optimisation projects (e.g. experiment results, win-rates and revenue uplift).

Secondary responsibilities:

  • Digital transformation work: providing expertise around experimentation and building an experimentation culture

  • Supporting strategy team to develop and improve our approach to user research and data-driven product development

Primary KPIs:

  • Growth of revenue from experience optimisation projects (including client retention and new client wins)

  • Staff retention and development of CRO team

HYD background

At HYD we specialise in end to end digital product innovation, design and development.

We work closely with our clients, sometimes deeply within their organisations, as a natural extension of their team - with a purpose to drive positive and impactful change.

HYD (formerly Mobile5) was established in 2011 as the first “Mobile First” agency in the UK, but over the past decade have evolved into a 360 degree digital product agency. We're also apart of Omnicom Media Group, which give us access to a wide variety of high profile clients such as Samsung, Canon, PlayStation, GSK, Jaguar, Renault Sport, Virgin Media, Greggs, Xbox, Microsoft, John Lewis, Waitrose, Stagecoach and many more.

We're also proudly working with a portfolio of Series A/B funded startups, launch to market and scale.

Culture & People

Even though we're part of a wider network, we like to work in small collaborative teams with a mixture of disciplines from the beginning of a project. Our workplace culture is open, and we steer away from having layers of hierarchy. Our team is friendly, social and genuinely driven by solving problems and producing high quality work.

We enjoy regular social outings together, and foster an environment that is inclusive and supportive. We have community run committees and interest groups across areas such as diversity and inclusion, gaming, book club, yoga, football, learning new skills to help our people connect outside of our day-jobs.

We're looking to continue to build a culture where we produce excellent work and have fun while doing it.


  • Flexible working arrangement: 2 days in the office / 3 days remote
  • 25 days annual leave (plus all bank holidays etc)
  • Fantastic networking & learning opportunities as an agency that’s part of the Omnicom Group
  • Departmental budget allocated for learning and development
  • Great working space just behind the Tate Modern
  • Pension scheme (with Aviva)
  • Cycle to work Scheme
  • Healthcare cashback plan through Medicash (after passing the 3 month probation)