Resource Manager

Job description

We are seeking a Resource Manager to manage the resource management function within the company.

As a Resource Manager, you will be responsible for the management and allocation of the internal talent pool in our company whilst partnering with the other departments to promote collaboration and efficiency. You’ll be a creative problem solver, meticulous planner and empathetic negotiator. You’ll constantly monitor companies needs, adjusting and shaping the team to meet both current and predicted future client needs, while meeting commercial targets of high resource utilisation and a cost-effective resource pool.

You will work closely with each Head of Department to understand current and future resource needs and be the key point of contact for Project Management, Client Services and the Executive Leadership Team for any matter relating to resource management.


Role Requirements:

  • Ensure smooth running of projects, by liaising with project managers and heads of departments across the business.

  • Monitoring whether work is progressing to schedule, identify potential for overruns, and champion efficient working practices.

  • Make recommendations for on-going development of process and best practice within departments,

  • Drive resource costs down by ensuring the mix of permanent, freelancer and outsourced talent is optimised.

  • Oversee weekly schedule for departmental resources. Match requests to skill sets for optimal use of resources, being aware of the current skills and career aspirations of team members.

  • Resolve resource conflicts with support as required from the senior team.

  • Identify freelance requirements, leading the search for freelance talent, owning contract negotiations and onboarding.

  • Manage the freelancer budget, reporting on predicted and confirmed spend.

  • Partner with hiring managers to recruit top talent for the company that aligns with team plans and objectives

  • Work with the Heads of Department to establish new teams or optimise existing teams to match changes in demand.

  • Liaise with Client Services, Delivery and Heads of Department to maintain a forecast of resource requirements over the coming months.

  • Identify in advance where demand for resource cannot be met internally, due to capacity or skill constraints.

  • Work closely with the Heads of Department to shape teams against forecasted requirements, while supporting personal development across the team.

  • Monitor and feed updated information into the recruitment team, including resource plans, forecasts and freelance costs.

  • Produce and maintain internal documentation related to operational practices, processes and policies, including guidance on using business systems.

Qualities And Experience:

  • At least 2 years of professional experience in a traffic, project management or HR role within a project-based strategic, creative or technical agency environment.

  • Experience of owning/developing the end-to-end recruitment process in a fast paced, client orientated environment

  • Knowledge of digital processes, techniques and technologies preferred.

  • Experience of working in a dynamic and fluid environment where clear structure and process may not always be apparent.

  • Understanding of project lifecycle and process: able to interrogate requirements, interpret briefs, and recognise potential risks and dependencies.

  • Excellent customer service, documentation, presentation and communication skills.

  • Proven ability to work well under pressure, with a high degree of flexibility and fluidity and to have an objective focused and positive approach, and be comfortable working independently, be self-motivated and self-driven.

  • A passion for innovation and business strategy.


  • Flexible remote working arrangement
  • 25 days annual leave (plus all bank holidays etc)
  • Fantastic networking & learning opportunities as an agency that’s part of the Omnicom Group
  • Departmental budget allocated for learning and development
  • Great working space just behind the Tate Modern (when you need it + we can all return) with 7th-floor views over London

Company Background:
HYD is a new type of digital consultancy. We change through designing great digital products. We don’t do projects, we do partnerships. This means that we become a natural extension of our client’s businesses. Helping them to create impactful digital experiences for customers, employees and patients.

Based in the heart of London, HYD (formerly Mobile5) was established in 2011 as the first “Mobile First” agency. Our working philosophy seeks to marry the variety of working in an agency with the depth of working client-side.

We have produced some amazingly cool work for our clients who include tier one brands like; Samsung, Canon, HP-Snapfish, PlayStation, GSK, Jaguar, Renault & Renault sport, Virgin Media, Greggs, Xbox, Microsoft, John Lewis, Waitrose, Stagecoach and many more.

Culture & People:

Even though we're part of a wider network we've stayed true to our roots with a culture and atmosphere of a start up.

We are a talented bunch of technical specialist, designers, creative technologists, relationship managers, and strategists, all under one roof. We enjoy regular social outings together, and foster an environment that is inclusive and people first. We're looking to continue to build a culture where we produce excellent work and have fun while doing it.